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000250_news@columbia.edu_Wed Nov 23 16:31:08 1994.msg
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From: fdc@watsun.cc.columbia.edu (Frank da Cruz)
Newsgroups: comp.protocols.kermit.misc
Subject: Re: MS-DOS 3.1.3 problems
Date: 23 Nov 1994 16:31:08 GMT
Organization: Columbia University
Lines: 16
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References: <3atrnt$c14@news.cais.com>
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In article <3atrnt$c14@news.cais.com>, <pifer@cais.cais.com> wrote:
>We have been experiencing problems with using 3.1.3 Kermit at our Navy
>facility...
>WE are looking for help from anyone on the net. We have tried to get answers
>to these problems from Columbia yet they have turned a deaf ear.
>
We get about 500 tech support requests per day by phone, email, and postal
mail. We try to handle all of them. We do not deliberately ignore any
queries or requests for help. We do not turn a deaf ear, but (as Joe said)
items sometimes do get lost in the shuffle, because sometimes we are
overwhelmed by the sheer volume.
If features are broken, we want to fix them. If features are poorly
documented, we want to improve the documentation.
- Frank